# 4. Training

##### **Training mainly comprises videos and documentation, supplemented by live sessions via Zoom.**

**Written and other online resources**

- This guide for Back Office Volunteers [BOVs] and Police Station Support Coordinators [PSSCs]
- [Custody Call guidelines (for BOVs)](https://docs.google.com/document/d/1mqgoUoI1o_kVNgOPKHE_7Xk8RY12T-6qN_nsLn3ho8E/edit#heading=h.ca6spejfbdnx)
- [Custody call summary/script (for BOVs)](https://docs.google.com/document/d/1eI0Q_wUnShce0SppgSOoCYBgmI0tDWtQBpypz_4tAtU/edit?usp=sharing)
- [3CX guidelines](https://cloud.extinctionrebellion.uk/s/jSMA7mkjjGLrww8)
- **ArrestWatch playground (page 6 ArrestWatch refers to):**
	- [Arrest report](https://playground.arrestwatch.info)
	- [Release report](https://playground.arrestwatch.info/pss)
	- [Back Office](https://backoffice.playground.arrestwatch.info) (BO)
<p>

**Training videos**
  
- [BO overview](https://www.youtube.com/watch?v=PE0xk8zAFNc)
- [Back Office Volunteer](https://youtu.be/eckKCBdrdE4) (covers use of ArrestWatch, custody calls, typical calls) This video was made in 2020, see [these notes](https://docs.google.com/document/d/1PR7uqV8kEhAUL1CDrNOpRONZXAbsgNQ8PBAqrAikRNg/edit?usp=sharing) for changes.
- [Custody calls](https://www.youtube.com/watch?v=6xoGjSJZV-g&list=PL_VBN7szAcJAHaUkvNUpownbofS2pNlmP&index=9)
- [3CX](https://www.youtube.com/watch?v=FZNqnrKfkYg&list=PL_VBN7szAcJAHaUkvNUpownbofS2pNlmP&index=1)
- [PSSC](https://www.youtube.com/watch?v=VBcLc-xB71w)
- [Police Station Supporter (PSS)](https://www.youtube.com/watch?v=_2IdBymn_hA) - Short version
- [PSS Long version](https://www.youtube.com/watch?v=0t8TnjLJ-08)
- [Witnessing an arrest (short version)](https://www.youtube.com/watch?v=wKqLWUsL81s): although made some time ago, this video remains up to date, the upgraded BO phone system [3CX] can deal with multiple calls and we prefer custody calls to be made to BO.
- [Witnessing an arrest (long version)](https://vimeo.com/361394459) Password: ProsecutePolluters: although made some time ago, this video remains up to date, the upgraded BO phone system [3CX] can deal with multiple calls and we prefer custody calls to be made to BO.    

**Live Training**<br>
Live training sessions, via Zoom, are provided in advance of mass actions.  These will be publicised widely within XR’s communication channels.
###### Live sessions may include:
- Supplementary to the documents and videos, including a focus on the two main roles and with an opportunity to ask questions.
- Custody Call training: optional session, to ensure competence in handling a call.  
- 3CX training