Zoom FAQs / Troubleshooting

Zoom Sessions

Helpful YouTube videos on all things Zoom!

Do I need a Zoom account to access Sessions?

You do not have to sign up to a Zoom account to join Sessions. You can access Zoom by clicking on the Zoom link provided.

  1. Click the meeting invite link you received from the host (the session facilitator/ person who invited you), for example in your email or calendar invitation.
  2. On your web browser (open up a new page from your internet browser, i.e. click on either Chrome, Firefox etc), a pop-up window will prompt you to open or download the application.
  3. In the pop-up window, click Cancel (do not download Zoom)
  4. At the bottom of the page, click the 'Join From your Browser' link.
    Note: If you don’t see the link to join from the browser, the host may not have it enabled and you will have to join the Zoom Session by opening the Zoom client (app) or downloading it first.
  5. In the pop-up window at the top-left corner of the screen, click Allow to allow Zoom permission for your microphone and camera.
  6. In the Your Name field, enter a display name.
    (Optional) Select the Remember my name for future meetings check box.
  7. Click Join. You will join the Session as a guest.
    Note: If you would like to create a Zoom account and join via an account, advice would be to set this up and download Zoom at least 15 minutes before the Session so it gives you time to set it up correctly.
Issues

That you have pop-ups blocked.

Try restarting and refreshing your computer.

Clear cache or browsing data

I cannot find the email for the Zoom Session for which I registered.
Sometimes emails are directed to spam

Using Zoom in a Session

When in Zoom, how do I mute myself / unmute and manage other Zoom settings?
Once logged into Zoom, you will want to ensure you are muted unless you are speaking.

See below image of the settings available in Zoom

In the above image you can see the Mute button on the bottom left-hand side of the Zoom meetings control panel.

Notes on when to keep yourself muted

When should I turn my camera off?

How do I write in the chat?

What must I do if I want to speak?

As mentioned earlier, to manage people speaking over one another, we have a method in XR for communicating whilst on Zoom and these are also used for in-person meetings - so, good to know!

Please note: - When you put one finger up to speak, you are added to a queue, as there may be a few people at one time who also want to communicate.

Note: - There will be more in-depth training on hand signals during the Course but this is a very quick overview to give you a head start!

If I can't make a Session do I need to let you know?

Can I cancel my place in a Session if I have pre booked?
As mentioned in the previous question - if you have registered for a Session in advance, you will be able to cancel the booking in advance on the confirmation email.

If I miss Sessions will I get another chance to go?


Revision #13
Created 7 July 2023 15:31:30 by Ned Evans
Updated 10 July 2023 11:17:36 by Joni Wilson