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1. Functions of A&LS Back Office
The main functions are to: Compile and maintain a record of arrestees during an action Arrange for supporters at police stations to which arrestees have been taken Respond to phone calls to Back Office, mainly from: people reporting arrests; ...
2. Structure of Back Office
During an Action A&LS Back Office (A&LS BO) is staffed by volunteers under the supervision of members of the Arrestee & Legal Support (A&LS) Back Office (BO) team. These are the main volunteer roles: Back Office Coordinator (BOC) Back Off...
3. Recruitment
Recruitment is usually carried out intermittently, but particularly is associated with mass actions. Roles will be advertised widely, using XR’s communication channels. No experience is necessary, though some familiarity with XR’s arrestee support systems ...
4. Training
Training mainly comprises videos and documentation, supplemented by live sessions via Zoom. Written and other online resources This guide for Back Office Volunteers [BOVs] and Police Station Support Coordinators [PSSCs] Custody Call guidelines (for BOVs) ...
5. Security and Data Protection
Volunteers are handling sensitive personal information and are required to confirm that they understand their responsibilities under the General Data Protection Regulation (GDPR). This is done by reading and signing XR’s online Volunteer Agreement. Please s...
6. ArrestWatch
This is the database used during and after an action to record information about arrestees, legal observers, and calls associated with the action. Information can be entered manually or, in the case of an arrest or release, via an online form. Trainees can p...
7. Back Office Volunteer (BOV)
The BOV role: involves taking phone calls via 3CX, an online software-based private branch exchange phone system. Below is a screenshot where one person was searched for from a list of potential volunteers. For security purposes we could not show the full scr...
8. Police Station Support Coordinator (PSSC)
PSSCs ensure arrested rebels are met on release by Police Station Supporters (PSSs), by creating a rota for supporters and offering them advice and information. Liaison with PSSs takes place via WhatsApp or Signal groups, and occasionally by phone. Arrestees...
Summary of Key Links
Software ArrestWatch Arrest report: https://arrestwatch.info Release report: https://arrestwatch.info/pss Back Office: https://backoffice.arrestwatch.info ArrestWatch playground Arrest report: https://playground.arrestwatch.info Release rep...