How to get Tech Help! Draft version

This document is a quick guide to finding Tech Help. All of us find difficulties in remembering exactly how to do things and, often, it's quicker to ask a question than plought through interminable documentation. So, what can you ask and who is best placed to answer? Read on ...

What can I ask and where?

If you have a problem with Posting on Mattermost, then Start a Post the Tech Reception channel in the UK Team. Outline the issue and add any specific detail that explains your difficulty.

If your problem is with Mattermost Itself, then you might raise the issue with the IT Help team at XRGlobal. If you're not already a member of the XRGlobal Team, the link will automatically join you.

For queries relating to The Hub, UK Forums or UK CLoud, then place a post on the Hub Help Desk channel. Again, describe the issue as best you can to get help.

Sometimes, the question is more general than "simply" technical. In this case try the Any Question Answered channel.

And, if you are Group Admin and you have a specific Hub Group/Circle question, then go to the Hub Group Admins channel. Here your post will be answered by other Group Admins, who have most likely encountered the problem before and can offer advice.